FAQs
Frequently Asked Questions
Ordering & Payment
How do I place an order?
Simply browse our products, add items to your cart, and proceed to checkout. Follow the prompts to enter your shipping information and payment details to complete your purchase.
What payment methods do you accept?
We accept all major credit cards, debit cards, and other secure payment methods available at checkout.
Is it safe to use my credit card on your site?
Yes, absolutely. We use industry-standard encryption and secure payment processing to protect your information.
Shipping & Delivery
Where do you ship?
We currently ship throughout the United Kingdom.
How long does delivery take?
Standard delivery typically takes 3-5 business days. You'll receive tracking information once your order ships.
How much does shipping cost?
Shipping costs are calculated at checkout based on your location and order size.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in their original packaging.
How do I return an item?
Contact our customer service team to initiate a return. We'll provide you with return instructions and a return label if applicable.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive your returned item.
Product Information
How do I know what size to order?
Each product page includes detailed size guides and measurements to help you choose the right fit.
Are your products authentic?
Yes, we only sell 100% authentic products from verified suppliers.
Contact & Support
How can I contact customer service?
You can reach us through our contact form, email, or phone. We typically respond within 24 hours.
Can I track my order?
Yes, you'll receive a tracking number via email once your order ships. You can use this to monitor your delivery status.