Terms of service

OVERVIEW
Welcome to PAWVO! The terms "we", "us" and "our" refer to PAWVO. PAWVO operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). PAWVO is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service, together with any policies referenced here, describe your rights and responsibilities when you use the Services. Please read them carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy (https://pawvo.shop/policies/privacy-policy). If you do not agree, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you confirm that you are at least 18 years old, or that you are the age of majority in your country of residence. To use the Services you may be asked to provide certain information, such as your email address and billing, payment and shipping details. You confirm that all information you provide is correct, current and complete. You are responsible for maintaining the security of your account and for all activity under it.

SECTION 2 - OUR PRODUCTS
We make every effort to display our products accurately. However, colours and appearance may differ slightly depending on your device and screen settings. All product descriptions are subject to change at any time without notice. We may limit or discontinue any product at any time.

SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase. PAWVO reserves the right to accept or decline any order. Your order is not accepted until we confirm acceptance, and we must receive payment before an order is accepted. If we cannot accept, change or cancel an order, we will try to contact you using the details provided at the time of the order. Your purchases are subject to return or exchange in accordance with our Refund Policy (https://pawvo.shop/policies/refund-policy).

SECTION 4 - PRICES AND BILLING
Prices, discounts and promotions are subject to change without notice. The price charged is the price in effect at the time the order is placed, as set out in your order confirmation email. You agree to provide current, complete and accurate purchase and account information, and to keep it updated so we can complete your transactions and contact you as needed.

SECTION 5 - SHIPPING AND DELIVERY
Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by carriers or events outside our control. Once we transfer products to the carrier, risk of loss passes to you. See our Shipping Policy (https://pawvo.shop/policies/shipping-policy) for details.

SECTION 6 - INTELLECTUAL PROPERTY
Our Services, including all trademarks, text, images, graphics, video and audio, and their selection and arrangement, are owned by PAWVO or its licensors and are protected by United Kingdom and international intellectual property laws. You may use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, republish or transmit any material from the Services without our prior written consent.

SECTION 7 - THIRD-PARTY TOOLS AND LINKS
The Services may provide access to third-party tools and links to third-party websites that we neither control nor monitor. These are provided "as is" without warranties of any kind, and your use of them is at your own risk. Please review the relevant third party's terms and policies before use.

SECTION 8 - RELATIONSHIP WITH SHOPIFY
PAWVO is powered by Shopify, which enables us to provide the Services to you. Any sales and purchases you make in our store are made directly with PAWVO. You acknowledge that Shopify is not responsible for any aspect of any sales between you and PAWVO, and you release Shopify and its affiliates from all claims arising from your purchases and transactions with PAWVO.

SECTION 9 - PRIVACY
All personal information we collect through the Services is subject to our Privacy Policy (https://pawvo.shop/policies/privacy-policy). By using the Services, you acknowledge that you have read it.

SECTION 10 - PROHIBITED USES
You may use the Services for lawful purposes only. You must not use the Services to break any law, infringe intellectual property rights, harass or harm others, transmit false or misleading information, send spam, transmit viruses or malicious code, or interfere with the security of the Services. We may suspend or terminate your access if you breach these Terms.

SECTION 11 - DISCLAIMER OF WARRANTIES
The Services and all products are provided "as is" and "as available" without warranties of any kind, whether express or implied, except as required by law. We do not guarantee that your use of the Services will be uninterrupted, secure or error-free. Nothing in these Terms excludes or limits your statutory rights as a consumer under UK law, including the Consumer Rights Act 2015.

SECTION 12 - LIMITATION OF LIABILITY
To the fullest extent permitted by law, PAWVO will not be liable for any indirect, incidental, special or consequential loss arising from your use of the Services or any products purchased through them. Nothing in these Terms limits our liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot be excluded under applicable law.

SECTION 13 - INDEMNIFICATION
You agree to indemnify and hold harmless PAWVO and Shopify from any claims arising out of your breach of these Terms, your violation of any law or the rights of a third party, or your use of the Services.

SECTION 14 - GOVERNING LAW
These Terms of Service are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

SECTION 15 - CHANGES TO THESE TERMS
You can review the most current version of these Terms at any time on this page. We reserve the right to update or change any part of these Terms by posting updates to our website. Your continued use of the Services after changes are posted constitutes acceptance of those changes.

SECTION 16 - CONTACT INFORMATION
Questions about these Terms of Service should be sent to support@pawvo.shop.

PAWVO
Email: support@pawvo.shop
Phone: 07508920380
Address: Drake Way, Reading RG2 0NX, United Kingdom