Refund policy

We want you and your pet to love every PAWVO order. If something isn't right, we're here to help.

14-day returns
You have 14 days from the day your order is delivered to request a return. To be eligible, items must be unused, in the same condition you received them, and in their original packaging with any tags attached.

How to start a return
Email us at support@pawvo.shop with your order number and the item(s) you'd like to return. We'll reply with simple return instructions.

Return shipping
For change-of-mind returns, you cover the cost of return postage. If an item is faulty, damaged, or we sent the wrong product, we cover the return cost and arrange a replacement or full refund.

Refunds
Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 5–7 business days. Depending on your bank or card provider, it may take a few additional days for the funds to appear.

Faulty or damaged items
If your order arrives faulty or damaged, please contact us within 48 hours of delivery at support@pawvo.shop with a photo, and we'll put it right at no cost to you.

Your statutory rights
These terms are in addition to your legal rights under the UK Consumer Contracts Regulations 2013, which give you a 14-day cancellation period, and the Consumer Rights Act 2015. Nothing in this policy affects those rights.

Contact
Questions about a return? Email support@pawvo.shop and we'll be happy to help.